Cheng & Co Group Customer Survey Cheng & Co Group Customer Survey (MLR) Dear Valued Customer, We appreciate for giving us the opportunity to serve you with the best professional business services based on your business requirements. We would like to invite you to participate in our Customer Satisfaction Survey to collect feedback on how we have performed in our last engagement so that we can provide you an even better experience. We actively use feedback to constantly improve our delivery and provide you with the best possible service. The survey will only take a few minutes of your time but do feel free to elaborate wherever applies. If you have any questions please contact our customer service team at 03 – 7985 9999 or email your enquiry to customerservice@chengco.com.my Sincerely, Ma Yue CHENG & CO GROUP Customer Service Department Company Name * Name of Person * Position in the Company * Contact No. * Email Address * Our professional personnel: 1) Knowledgeable about the areas in accounting and tax for your business. * 1 2 3 4 5 6 7 8 9 10 0 being Very Dissatisfied, 10 being Extremely Satisfied How can we improve to serve you better? * 2) Able to solve my problem, or were able to get me to the right resources that could solve my problem timely. * 1 2 3 4 5 6 7 8 9 10 0 being Very Dissatisfied, 10 being Extremely Satisfied How can we improve to serve you better? * 3) Acted in a professional way and acted in my company best interests. * 1 2 3 4 5 6 7 8 9 10 0 being Very Dissatisfied, 10 being Extremely Satisfied How can we improve to serve you better? * 4) Would you agree that based on your most recent experience, the quality of our service was exceptional? * 1 2 3 4 5 6 7 8 9 10 0 being Very Dissatisfied, 10 being Extremely Satisfied How can we improve to serve you better? * 5) The process for getting your concern(s) resolved was simple and easy. * 1 2 3 4 5 6 7 8 9 10 0 being Very Dissatisfied, 10 being Extremely Satisfied How can we improve to serve you better? * 6) You would definitely recommend our service to others. * 1 2 3 4 5 6 7 8 9 10 0 being Very Dissatisfied, 10 being Extremely Satisfied How can we improve to serve you better? * 7) Is there anything else that you would like to tell us about the product or service you received from Cheng & Co? * Optional - Would you like to get Cheng & Co to explore below services? arrowup6 Services Accounting Outsourcing Payroll Outsourcing Purchase/Sell Business/Company Consultancy Wealth Management/Financial Planning OtherOther Payroll Outsourcing - Number of Employee * less than 5 employees More than 5 but less than 25 employees More than 25 but less than 50 employees More than 50 employees Consultancy - Please Specify * Submit
