Cheng & Co Group Customer Survey Cheng & Co Group Customer Survey (SRB) Company Name 公司名称 * Contact Person 联系人 * Position in the Company 公司职位 * Contact Number 电话 * Email Address 电子邮箱 * Which service are you giving feedback on? Please indicate: 你要反馈的是哪项服务？请注明： * Audit 审计 Non-Audit 非审计 Both 两者皆是 * Required 1. How likely are you to recommend us to others? 您会主动向他人推荐我们吗？ * 0 1 2 3 4 5 6 7 8 9 10 *0 being very dissatisfied 非常不满意 , *10 being extremely satisfied 非常满意 What is the most important reason for your score? 您给出这个评分的最主要的原因是什么？ * 2. Overall, how easy was it to solve your problem with us? 整体而言，通过我们可以很容易地解决您的问题吗？ * 0 1 2 3 4 5 6 7 8 9 10 *0 being very dissatisfied 非常不满意 , *10 being extremely satisfied 非常满意 Any additional feedback? 任何意见或建议？ 3. How satisfied were you with the amount of time it took to solve your problem? 您对解决您的问题所花费的时间满意吗？ * 0 1 2 3 4 5 6 7 8 9 10 *0 being very dissatisfied 非常不满意 , *10 being extremely satisfied 非常满意 Any additional feedback? 任何意见或建议？ 4. How satisfied were you with the quality of our professional services? 您对我们的专业服务质量满意吗？ * 0 1 2 3 4 5 6 7 8 9 10 *0 being very dissatisfied 非常不满意 , *10 being extremely satisfied 非常满意 Any additional feedback? 任何意见或建议？ 5. How do you rate our knowledge and competence as a multi-professional services provider? 您如何评价我们的专业知识水平和能力？ * 0 1 2 3 4 5 6 7 8 9 10 *0 being very dissatisfied 非常不满意 , *10 being extremely satisfied 非常满意 Any additional feedback? 任何意见或建议？ 6. Did we promptly return your call or email to your enquires? 我们是否及时回复您的电话或电邮询问？ * 0 1 2 3 4 5 6 7 8 9 10 *0 being very dissatisfied 非常不满意 , *10 being extremely satisfied 非常满意 Any additional feedback? 任何意见或建议？ 7. Your suggestions for our improvement. 您对我们需要改进的建议。 * Problem Solving Skill 解决问题的能力 Efficiency 效率 Quality of Service/ Professionalism 服务质量/专业性 Knowledge 知识 All Good 一切都好 Any additional feedback? 任何意见或建议？Any additional feedback? 任何意见或建议？ Submit If you are human, leave this field blank.
